
Io Koval
Gallente T.R.I.A.D
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Posted - 2011.06.23 17:42:00 -
[2]
Originally by: Velani Askiras You surely missed some stuff there (the 2nd real response):
http://www.eveonline.com/ingameboard.asp?a=topic&threadID=1533807&page=3#90
Originally by: CCP Guard
Guys, I didn't mean to offend with my little wordplay there. Sorry if I did. A more serious reply to your concerns and questions regarding pricing of virtual goods is coming. The workday started not long ago over here and most of us were up late monitoring initial reactions and spinning our dudes in CQ. We are piecing together the different opinions and we'll do our best to address all of them.
Thank you all for your patience.
In my job, if an unhappy customer comes forth and I make a joke about his situation, and then come back later and tell him or her that the official company response is "Sorry, wait for it...", I'm pretty sure the damage is done regardless. And the latter certainly does not make up for the former.
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Io Koval
Gallente T.R.I.A.D
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Posted - 2011.06.23 18:26:00 -
[3]
Originally by: Velani Askiras Well, with this you are right of course. But it's still better than nothing, isn't it? Be serious, would it have been better for him to stay silent after his first comment?
Everyone shouts for response here and there, this guy gave you some response... the first was bad, no doubt there, but the 2nd was still a nice move.
Would you stay silent to your customer or just be like, ah f... it, i messed up. Hopefully i won't make the same mistake with my next customer. ?
If not, then sure, you wouldn't tell your customer "sorry, please wait..." as a standalone. But in his position he can't just post a response with full details without talking to the TEAM first.
Ever heard of the sentence "lesson learned"? I'm sure this guy did.
Whatever, nobody is perfect, we are all just humans. Everyone makes mistakes. You do, i do, he does.
Don't get upset with me, jeez. Way to put words in my mouth, and then spill your thoughts over some perceived attitude you think I have.
I have nothing more to say. Enjoy the conversations between yourself and the "me" in your head. I sincerely hope they are enlightening.
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